Frequently Asked Questions

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Get quick easy answers to some of our most common questions!

What should i do to prepare for my scheduled carpet cleaning?

Before your schedule carpet cleaning or hard surface cleaning, vacuum or sweep the floor well to remove as much surface debris as possible. Pick up any small items and thoroughly expose your traffic areas. On the day of the cleaning, utilize your Air Conditioning/Heating Unit to expedite your dry time and turn on any ceiling fans.

I've had a water extraction service; should i do anything with the drying equipment in my home?

The drying units left in your home have been installed and set to run until our technicians follow-up the next business day. In order to dry the fastest, it is essential you keep the equipment running until a Hills Complete Carpet Care technician turns the equipment off and removes it. Your home has been treated with a germicide to prevent harmful bacteria growth and promote a safe environment as your home dries.

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