SMS Terms & Conditions

Last updated: October 1st, 2026

These SMS Terms & Conditions ("SMS Terms") apply to text messages sent by Hill's Complete Carpet Care ("we," "us," or "our") to your mobile phone. By opting in to receive text messages from us, you agree to these SMS Terms and our Privacy Policy.

1. Program description

We send text messages from our business line, (919) 644-6768, to customers who have agreed to receive them. Messages may include:

- Appointment messages: confirmations, reminders, scheduling and rescheduling, and arrival-time updates.
- Service updates: notice that your technician is on the way (which may include a link to a page introducing your technician), notice that your service is complete with a summary of the work and the total, and follow-up visit information for water damage restoration jobs.
- Customer care: answers to questions you send us about your service, scheduling, or billing.
- Review requests: after a completed service, an occasional message asking about your experience and inviting you to leave a review of our business.

We do not send third-party advertising, and we do not sell or rent your phone number.

2. How you opt in

You may opt in to receive text messages from us in any of these ways:

- By phone: when you schedule service with our office by phone, our staff will ask whether we may text you about your appointment. If you agree, we will record your consent and send you one text message inviting you to reply YES.
- By text: by texting YES to (919) 644-6768, as described on our website.
- By replying YES to our invitation text.

Appointment and service messages are sent to customers who agree on the phone or by text. Review requests are sent only to customers who have opted in by texting YES.

When you text YES, you will receive a confirmation message. We keep a record of your consent, including your phone number, the date and time, and how you opted in.

Consent to receive text messages is not a condition of purchasing any goods or services. You may book and receive service from us without agreeing to receive texts.

3. Message frequency

Message frequency varies with your service. Typically you will receive a few messages for each scheduled appointment, plus no more than one review request per completed service. We will not send you more than one review request in any 12-month period. Water damage restoration jobs with multiple visits may involve more messages. We send automated messages only between 9:00 AM and 8:00 PM Eastern Time, except replies to messages you send us.

4. Message and data rates

Message and data rates may apply. Charges depend on your mobile carrier and plan. We do not charge you for text messages, but your carrier may. Contact your wireless provider about your plan.

5. How to opt out

You can cancel text messages at any time. Reply STOP to any message from us, or text STOP to (919) 644-6768. The keywords STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT also work.

After you opt out, you will receive one message confirming that you have been unsubscribed, and you will receive no further text messages from us unless you opt in again. Opting out of text messages does not cancel any scheduled service. Please call us if you need to change your appointment.

To opt back in, text YES or START to (919) 644-6768.

You may also ask our office to stop texting you by calling (919) 644-6768 or emailing dj@hillscompletecarpetcare.com

6. How to get help

Reply HELP to any message, or text HELP to (919) 644-6768, to receive help information. You can also contact us directly:

- Phone: (919) 644-6768
- Email: dj@hillscompletecarpetcare.com
- Mail: 415 Valley Forge Road, Hillsborough, NC 27278
- Hours: Monday–Friday, 8:00 AM–6:00 PM

7. Supported carriers and delivery

Text messaging is available on most major U.S. wireless carriers. Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier's network and coverage and is not guaranteed. Do not rely on text messages for time-sensitive or emergency communication. If you have an active water emergency, call us at (919) 683-2813

8. Your phone number

You confirm that you are the account holder or authorized user of the mobile number you provide, and that you are at least 18 years old. If you change or give up your mobile number, please text STOP from that number or let our office know, so we do not send messages to the number's new owner.

If you give us a phone number for someone else, such as an on-site contact, a tenant, or a property manager, you confirm that you have their permission for us to contact them about the service.

9. Privacy

We use your mobile number and the information in your messages only to provide our services and communicate with you about them. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may share information with service providers who help us send messages (such as our phone and messaging provider), solely to deliver our messages to you. For more information, see our Privacy Policy.

10. Changes to these SMS Terms

We may update these SMS Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date will be revised. If we make a material change to the kinds of messages we send, we will ask for your consent again where required. Continuing to receive messages after a change means you accept the updated SMS Terms. You can opt out at any time by replying STOP.

11. Contact us

Hill's Complete Carpet Care
415 Valley Forge Road
Hillsborough, NC 27278
Phone / Text: (919) 644-6768
Email: DJ@HillsCompleteCarpetCare.com