Privacy Policy

Last updated: October 1, 2026

Who We Are

Hills Complete Carpet Care ("we," "us," or "our") provides carpet cleaning, upholstery cleaning, and water damage restoration services in the Raleigh/Triangle area of North Carolina. This Privacy Policy explains what personal information we collect through our website (hillscompletecarpetcare.com), by phone, by text message, and in providing our services, along with why we collect it, how we use it, the limited conditions under which we share it, and how we keep it secure.

We are committed to maintaining the trust and confidence of our customers and website visitors. We do not sell, rent, or trade your personal information, including your email address or phone number, to anyone for marketing purposes.

Information We Collect

Information you give us. When you request an estimate, schedule service, call or text us, or
become a customer, we may collect:

- your name, phone number(s), and
- the service address and billing address
- details about the service you requested (for example, rooms, upholstery, or water damage information)
- names and phone numbers of on-site contacts who can give our crew access (such as a property manager or maintenance staff)
- notes about access to your property (for example, gate codes or pet information)

Information from providing our services. While serving you, we keep records of the work performed, pricing, invoices, and payments. Photographs of the work area, including before-and-after photos and documentation of water damage. These photos are used for service records, quality control, insurance documentation, and billing.

Website information. When you visit our website, we collect standard internet log information through cookies and Google Analytics, as described below.

How We Use Your Information

We use your information to:

- schedule, perform, and follow up on the services you request
- contact you about your appointments and service by phone, email, or text message (see "Text Messaging" below)
- send invoices, process payments, and keep accounting records
- provide documentation to you, your property manager, or your insurance company when you request it
- respond to your questions and requests
- improve our services and website
- comply with legal obligations

Text Messaging (SMS)

If you agree to receive text messages from us, we use your mobile number to send messages about your service. These include appointment confirmations and updates, notice that your technician is on the way, notice that your service is complete, responses to your questions, and occasional requests to review our service. We send review requests only if you have opted in by texting YES to (919) 644-6768.

- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent will not be shared with any third parties.
- We keep a record of your consent to receive text messages, including your phone number, the date and time, and how you opted in.
- You can opt out at any time by replying STOP to any message. Reply HELP for help.
- Message frequency varies. Message and data rates may apply.

The information in this section is excluded from any sharing described elsewhere in this policy. For full details, see our SMS Terms.

Cookies

hillscompletecarpetcare.com may set and access cookies on your computer. Cookies give our website the basic information it needs to provide the features you request. You can clear cookies at any time in your internet browser settings.

Google Analytics

When someone visits hillscompletecarpetcare.com, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to track things such as the number of visitors to the various parts of the site and how visitors interact with it. This information is processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website.

How We Share Information

We share personal information only as needed to run our business and serve you, and never for anyone else's marketing. We may share information with:

- Service providers who work on our behalf, solely to provide their services to us. These include our phone and text messaging provider (RingCentral), our accounting and invoicing software (QuickBooks), mapping and address services (Google), payment processors, and our website and data hosting providers. They may use your information only to perform services for us.
- Your property manager, landlord, or insurance company, when the service is being performed or paid for on their behalf, or when you ask us to provide documentation to them.
- Legal and safety purposes, when required by law, court order, or legal process, or to protect the rights, property, or safety of our customers, our employees, or others.
- A successor business, if our business is sold or transferred, in which case your information would remain subject to this policy.

As stated above, mobile phone numbers and text messaging consent are never shared with third parties for marketing or promotional purposes.

How We Protect Your Information

We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. Access to customer records is limited to our staff who need it to do their jobs, our systems require secure sign-in, and our records are backed up regularly. No method of transmission or storage is completely secure, but we work to protect the information you trust us with.

How Long We Keep Information

We keep customer and service records, including photos and invoices, for as long as needed to provide our services, honor warranties, resolve disputes, and meet our tax, accounting, and legal obligations. When information is no longer needed, we delete it or make it anonymous.

Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

Access to Your Personal Information

You are entitled to view, correct, or delete the personal information we hold about you, subject to records we must keep by law, such as invoices and tax records. Email your request to our data protection officer, Sherri, at hillscarpetcorporation@gmail.com, or call us at (919) 644-6768, and we will work with you to update or remove your personal data.

Changes to Our Privacy Policy

We may change this Privacy Policy in the future. The most current version will govern how we handle your personal information and will always be available on this page, with the "Last updated" date revised. If we make a change that we consider material, we will notify you by an update on this page or by email where possible. By continuing to use our website or services after a change, you agree to the updated Privacy Policy.

Contact Us

Hill's Complete Carpet Care
415 Valley Forge Road
Hillsborough, NC 27278
Phone: (919) 644-6768
Email: hillscarpetcorporation@gmail.com